Inside Sales Manager Abacus (m/f/d)

This role is responsible for managing an internal sales team to provide strong sales support and service to customers for an assigned sales region / area.



  • Supervise inside sales team (recruiting, induction, vacation planning, disciplinary actions, conflict management, employee exits)
  • Develop team members by providing coaching in day-to-day activities, training new team members, and acting as the central coordination point for other development activities
  • Assist and direct team members to achieve and exceed sales and profit targets
  • Sell to customer by phone or email using negotiating and convincing techniques in order to generate sales and to maximize gross profitability
  • Respond to, and answer customer telephone inquiries in a timely manner as part of the daily business.
  • Maintain master customer data in respective systems
  • Prepare offers and quotations in order to respond to customers inquiries and follow up in order to maximize order entry in cooperation with external sales
  • Book and check customer’s orders (i.e. part numbers, prices, delivery payment terms, address, other major information) in a timely and correct way in order to optimize internal costs and to ensure customer is supported in an optimal manner
  • Has joint responsibility for revenue and gross margin with focus on a selected number of customers
  • May perform proactive backlog management (monitoring of orders, shipping dates, price changes, etc.)
  • Inform customers about possible delivery delay suggesting alternatives if available
  • Coordinate technical questions with Account Manager, FAE or other service functions
  • Support Account Manager collecting and preparing responses to customer’s inquiries, anticipating requests for quotations or others
  • Request information from customers concerning price, competition, etc, in order to support Asset to negotiate best price with suppliers
  • Interface with internal support groups like Customer Service, Purchasing/Procurement, Warehouse, Credit & Collections, Quality when needed
  • Participate in team meetings, in-house trainings and selected supplier trainings
  • Manage customer concerns and claims and may register in the applicable system
  • Review and update reports as required
  • Occasionally visit assigned customers with FSE/AM in order to improve customer relationship
  • Handle samples requests from customers and provide follow-up as part of active demand creation process
  • May participate in sales promotional activities                


  • Solid experience within the electronics and component industry
  • Preferably people management experience
  • Strong communication skills
  • Good English language skills (oral and in writing) in order to fulfill internal requirements 
  • Basic MS Office skills
  • Team player

Avnet Abacus is a pan-European distributor of connector, electromechanical, passive, power and battery products. Our industry-leading supplier linecard and widespread local presence means that our customers benefit from the product choice, financial strength, logistics and fulfilment benefits of a global distributor, with the personal service of a local provider. The company is a division of Phoenix based Avnet, Inc., one of the world’s largest distributors of electronic components, computer products and embedded systems. A Fortune 500 company, Avnet employs around 15,000 people worldwide and generated a revenue of $17.6 billion in fiscal year 2020 through sales in more than 70 countries.  Visit Avnet’s website